Secret Mermaid in Ocean - Necklace

I want to make sure you are thrilled with your purchase & that the jewelry you receive is exactly what you wanted.

I do offer shipping, partial, or full refunds, depending on the situation, which I have roughly outlined below:

Lost package -- I will remake the order, if possible, and ship it to you for half the cost of shipping (I'll cover replacement materials and half the shipping on the remake).  If requested, I will simply cancel the order and offer a discount on a future purchase.

Late shipping -- I will offer a partial refund on shipping once the original shipping date has passed, and a full refund on shipping after 5 business days passed the projected date.

Dissatisfied with product -- If you are unhappy with an product I will be happy to exchange it with an alternative item of equal or lesser value, or you can return the item to me, undamaged, for a full refund.

Damage or broken items -- If your jewelry is broken or damaged upon arrival, return it to me and I will replace it with a new piece. If it breaks within 1 year of purchase I will replace it for the cost of shipping.

I use USPS First Class Priority Mail. I will offer upgraded shipping, if requested, but you must contact me BEFORE placing your order. I will ship your order in a jewelry bag inside a padded envelope with a card and care instructions.  A personal note may be added, but must be requested at checkout.

My processing time for orders is 1-3 BUSINESS DAYS. I will work on the weekends, but often cannot ship items purchased late Friday until the following Monday morning.

If you need an order rushed, please, let me know BEFORE your purchase so that I may make the proper arrangements.